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@Naturewalk

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Terms of Service 1. Introduction Welcome to Nature Walk. Nature Walk is a brand owned by Bonezzi SA, a company incorporated in Uruguay. These Terms and Conditions govern your use of our website and your engagement with us as a business partner. By accessing our website and submitting a partnership request, you agree to comply with and be bound by these terms. If you do not agree with these terms, please do not use our website or services. 2. Definitions • “Nature Walk” refers to the brand owned by Bonezzi SA. • “Bonezzi SA” refers to the company incorporated in Uruguay that owns and operates the Nature Walk brand. • “User” refers to any business entity or individual accessing the website. • “Products” refers to the footwear and accessories offered by Nature Walk. • “Terms” refers to these Terms and Conditions. 3. Eligibility To be eligible for a partnership with Nature Walk, you must be a business entity or a duly authorized representative of a business. You must provide accurate and complete information during the registration process. 4. Registration and Account • 4.1 Registration: Users must complete the registration form to request access to exclusive pricing and partnership opportunities. • 4.2 Account Security: Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account. 5. Ordering and Payment Terms 5.1 Ordering • 5.1.1 Orders: All orders are subject to acceptance by Nature Walk. We reserve the right to refuse or cancel orders at our discretion. • 5.1.2 Order Confirmation: A confirmation email will be sent once an order is placed. This email does not constitute acceptance of the order. 5.2 Payment Terms • 5.2.1 Payment Methods: We accept various payment methods, including but not limited to:  Bank Transfer • 5.2.2 Payment Terms: The following payment terms are available:  30% Down payment upon submitting order  Balance payment required prior to shipment, upon receipt of shipping documents. • 5.2.3 Currency: All payments must be made in the currency specified in the invoice. For international transactions, currency exchange rates may apply. 6. Shipping and Delivery • 6.1 Shipping: Shipping costs and delivery times vary based on the destination and shipping method selected. • 6.2 Delivery: Delivery dates are estimated and may be subject to change. Nature Walk is not liable for delays caused by third parties or unforeseen circumstances. 7. Claims and Resolution Policy 7.1 Claim Submission Period All claims, including those related to product shortages, quality issues, or incorrect shipments, must be submitted in writing within 30 days of the receipt of goods. Claims submitted after this period will not be accepted. 7.2 Case-by-Case Evaluation Due to the nature of our business, each claim will be evaluated on a case-by-case basis. We will work with you to review the specific circumstances surrounding your claim and ensure a fair and reasonable resolution. 7.3 Quality and Defect Claims Claims concerning product quality or alleged defects will be subject to a detailed inspection. Defective items must be documented with photographs or videos to support the claim. Physical samples might be required. 7.4 Non-Returnable Goods Policy Given the costs associated with returns, we do not accept returned products. Instead, the following solutions are offered: • Credit or Refund: Upon acceptance of a valid claim, a partial or full refund may be issued, or credit may be applied to your account for future purchases. • Replacement Shipment: Replacement items may be shipped at no additional cost, either with your next order or separately, depending on stock availability. • Credit Note to be used on Future Orders: A discount on future orders may be provided as compensation. • Repair Allowance: For items with minor defects that can be repaired locally, we may offer a price adjustment or an allowance to cover repair costs. • Disposal or Donation: In some cases, goods may be authorized for local disposal or donation, with compensation provided based on the defect. 7.5 Condition of Goods for Review For quality claims, goods must be presented in their original condition with all packaging and labeling intact. Claims will not be considered for goods that have been worn, used, or altered, except in cases of proven manufacturing defects. 7.6 Resolution Process Once a claim is submitted: • Additional documentation, including photos, videos, samples, or relevant evidence, may be requested. • The resolution (credit, refund, replacement, or discount) will be determined based on our inspection and evaluation of the claim. 7.7 Exclusions Claims will not be honored for issues arising from improper use, storage, or handling of the product after receipt. 8. Data Protection • 8.1 Compliance: Nature Walk and Bonezzi SA comply with applicable data protection laws, including GDPR (for EU and UK), CCPA (for the US), LGPD (for Brazil), and other regional regulations. • 8.2 Data Use: Personal data collected will be used only for the purposes of processing orders, managing accounts, and providing customer support. 9. Intellectual Property • 9.1 Ownership: All content on the Nature Walk website, including trademarks, logos, and product information, is the property of Nature Walk and Bonezzi SA or its licensors. • 9.2 Usage: Users may not use, reproduce, or distribute any content from the website without prior written consent from Nature Walk or Bonezzi SA. 10. Limitation of Liability Nature Walk and Bonezzi SA are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the maximum extent permitted by law. 11. Governing Law These Terms and Conditions are governed by and construed in accordance with the laws of Uruguay. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts located in Montevideo, Uruguay. 12. Changes to Terms Nature Walk and Bonezzi SA reserve the right to amend these Terms and Conditions at any time. Users will be notified of any significant changes through our website or via email. 13. Contact Information For any questions or concerns regarding these Terms and Conditions, please contact us at: • Email: contato@bonezzi.com • Address: Bonezzi SA, Yaguaron 1407/1506, 11100, Montevideo, Uruguay

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